Privacy Policy

Introduction

Welcome to Resolves ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support chatbot services through resolves.agency and related services (collectively, the "Service").

Information We Collect

Information You Provide

• Account information (name, email address, company details)
• Communication data between users and our chatbot
• Customer service inquiries and related correspondence
• Payment information (processed through secure third-party providers)

Automatically Collected Information

• Log data (IP address, browser type, pages visited)
• Device information (operating system, unique device identifiers)
• Usage patterns and interaction with our chatbot
• Cookies and similar tracking technologies

How We Use Your Information

• To provide and maintain our Service
• To improve and personalize the user experience
• To analyze usage patterns and optimize our chatbot
• To communicate with you about service updates
• To process payments and prevent fraud
• To comply with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication measures
• Secure data centers with redundancy

Your Rights

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

Contact Us

For questions about this Privacy Policy, please contact us at:

Email: info@resolves.agency

Address: 77 Avenue Rd #407Toronto, ON M5R 3R8